FAQ'S
General
Do you ship internationally?
Yes, Tobby ships internationally! We are committed to bringing our high-quality products to families around the world.
Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be able to change your shipping address.
Send us a email at help@tobbykids.com with the new order details and we'll make the modification to your order ASAP!
How can I track my order?
Once your order is shipped,you will receive an email with a tracking number and a link to track your package. You can also track your order through your Toddla account on our website.
Help! I think my order is lost!
Worried that your order was lost in transit?If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.
Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.
Products
Are your products safe for babies and toddlers?
Absolutely! All Toddla products are made from high-quality, non-toxic, BPA-free materials.
All products undergo rigorous safety testing to ensure they are safe for your little ones.
What is the minimum age for your toys?
Our toys are designed for various age groups. Specific age recommendations can be found on each product page.
For example, our Tobby Montessori busy board are suitable for children aged 3 months and older.
How do I clean and maintain Tobby products?
Cleaning instructions vary by product. Most of our toys and baby gear can be cleaned with mild soap and water.
Please refer to the product's instruction manual for detailed cleaning guidelines.
Shipping & Returns
How fast is the shipping ?
We pride ourselves on fast and reliable shipping. Most orders are processed within 1-2 business days, and standard delivery typically takes 3-7 business days, depending on your location.
What is your return policy?
We offer a30-day return policyon our products. Items must be unused and in their original packaging. Please contact our team for more details at help@tobbykids.com
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout